Privacy Policy

Privacy Policy

Unless otherwise stated below, the provision of your personal data is neither required by law or contract, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide it has no consequences. This only applies if no other information is provided during the subsequent processing operations.
"Personal data" means any information relating to an identified or identifiable natural person.

Server log files

You can visit our websites without providing any information about yourself.

Every time our website is accessed, usage data is transmitted to us or our web host / IT service provider by your Internet browser and stored in log data (so-called server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the IP address, the amount of data transmitted and the requesting provider.
The processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR on the basis of our overriding legitimate interest in ensuring the trouble-free operation of our website and in order to improve our offer.

Your data may be transferred to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). The service provider has certified itself according to the TADPF and is thus obliged to comply with European data protection principles.

Contact Now

Controller
Contact us on request. 6, 72189 Vöhringen Germany, +49 7454 9804390, mail@robecode.com

Unsolicited contact of the customer by e-mail

If you contact us on your own initiative by e-mail, we will only collect your personal data (name, e-mail address, message text) to the extent provided by you. The purpose of the data processing is to process and respond to your contact request.
If the implementation of pre-contractual measures (e.g. Advice on interest in buying, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 (1) (b) GDPR.
If we contact us for other reasons, this data processing is carried out on the basis of Art. 6 (1) (f) GDPR on the basis of our overriding legitimate interest in processing and answering your enquiry. In this case, you have the right to object at any time to this processing of personal data concerning you based on Art. 6 (1) (f) GDPR for reasons arising from your particular situation.
We will only use your e-mail address to process your request. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

Collection and processing when images are sent by e-mail

You have the option of sending us pictures by e-mail in connection with the order of a personalized product.
With the transmission of your images, we may collect Your personal data (image of an identifiable person) only to the extent provided by you. The purpose of data processing is to create personalized products. The sent image serves as a template for the product and is used for this purpose (e.g. T-shirt print). The processing is carried out on the basis of Art. 6 (1) (b) GDPR and is necessary for the performance of a contract with you.
Your data will not be passed on.
We will only use the picture you send us in the context of providing the service. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

WhatsApp Business

If you contact us via WhatsApp, we use the WhatsApp Business version of WhatsApp Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; "WhatsApp"). If you are staying outside the European Economic Area, this service is provided by WhatsApp Inc. (1601 Willow Road, Menlo Park, CA 94025, USA).
The purpose of the data processing is to process and respond to your contact request. For this purpose, we collect and process your mobile phone number stored with WhatsApp, your name if provided, and other data to the extent provided by you. We use a mobile device for the service, in whose address book only data of users who have contacted us via WhatsApp is stored. Personal data will not be passed on to WhatsApp without your consent to this.
Your data will be transmitted by WhatsApp to servers of Meta Platforms Inc. in the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Meta Platforms Inc. has certified itself according to the TADPF and thus committed itself to complying with European data protection principles. If the implementation of pre-contractual measures (e.g. Advice on interest in buying, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 (1) (b) GDPR.

If contact is made for other reasons, this data processing is carried out on the basis of Art. 6 (1) (f) GDPR on the basis of our overriding legitimate interest in providing a quick and easy contact and in answering your enquiry. In this case, you have the right to object at any time to this processing of personal data concerning you based on Art. 6 (1) (f) GDPR for reasons arising from your particular situation.
We will only use your personal data to process your request. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.
For more information on terms of use and data protection when using WhatsApp, please visit https://www.whatsapp.com/legal/#terms-of-service and https://www.whatsapp.com/legal/#privacy-policy.

Customer Account Orders

Customer account

When you open a customer account, we collect your personal data to the extent specified there. The purpose of data processing is to improve your shopping experience and simplify order processing. The processing is carried out on the basis of Art. 6 (1) (a) GDPR with your consent. You can withdraw your consent at any time by notifying us, without affecting the lawfulness of the processing carried out on the basis of the consent before its withdrawal. Your customer account will then be deleted.

Collection, processing and disclosure of personal data for orders

When you place an order, we only collect and process your personal data to the extent that this is necessary to fulfil and process your order and to process your enquiries. The provision of the data is necessary for the conclusion of the contract. Failure to provide it will result in no contract being concluded. The processing is carried out on the basis of Art. 6 (1) (b) GDPR and is necessary for the performance of a contract with you.

Your data will be passed on, for example, to the shipping companies and dropshipping providers you have chosen, payment service providers, service providers for order processing and IT service providers. In all cases, we strictly observe the legal requirements. The scope of the data transfer is limited to a minimum.

Reviews Advertisement

Data collection when writing a comment or review
When commenting/rating an article or a post, we collect your personal data (name, e-mail address, comment text) only to the extent provided by you. The processing serves the purpose of enabling commenting/rating and displaying comments/rating.
By submitting the comment/rating, you consent to the processing of the transmitted data. The processing is carried out on the basis of Art. 6 (1) (a) GDPR with your consent. You can withdraw your consent at any time by notifying us, without affecting the lawfulness of the processing carried out on the basis of the consent before its withdrawal. Your personal data will then be deleted.

In addition, your IP address will be stored when you submit the comment for the purpose of preventing misuse of the comment function and ensuring the security of our information technology systems. By submitting the comment, you consent to the processing of the transmitted data. The processing is carried out on the basis of Art. 6 (1) (a) GDPR with your consent. You can withdraw your consent at any time by notifying us, without affecting the lawfulness of the processing carried out on the basis of the consent before its withdrawal. Your IP address will then be deleted.

Use of your personal data for the sending of postal advertising
We use your personal data (name, address), which we have received in the course of the sale of a product or service, to send you postal advertising, unless you have objected to this use. The provision of this data is necessary for the conclusion of the contract. Failure to provide it will result in no contract being concluded.
The processing is carried out on the basis of Art. 6 (1) (f) GDPR on the basis of our overriding legitimate interest in direct marketing. You can object to this use of your address data at any time by notifying us. The contact details for exercising the objection can be found in the imprint.

Use of the e-mail address for sending newsletters
We will use your e-mail address exclusively for our own advertising purposes to send out the newsletter, regardless of the processing of the contract, provided that you have expressly consented to this. The processing is carried out on the basis of Art. 6 (1) (a) GDPR with your consent. You can withdraw your consent at any time without affecting the lawfulness of the processing carried out on the basis of your consent before its withdrawal. You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the mailing list.

Use of the email address to send direct marketing
We use your e-mail address, which we have received in the course of the sale of a good or service, for the electronic sending of advertisements for our own goods or services that are similar to those that you have already purchased from us, unless you have objected to this use. The provision of the e-mail address is required for the conclusion of the contract. Failure to provide it will result in no contract being concluded. The processing is carried out on the basis of Art. 6 (1) (f) GDPR on the basis of our overriding legitimate interest in direct marketing. You can object to this use of your e-mail address at any time by notifying us. The contact details for exercising the objection can be found in the imprint. You can also use the link provided in the promotional email. This does not incur any costs other than the transmission costs according to the basic rates.

Shipping Service Providers Merchandise management

Sharing the email address with shipping companies to inform them about the shipping status
We will pass on your e-mail address to the transport company as part of the contract processing, provided that you have expressly agreed to this during the ordering process. The purpose of the disclosure is to inform you about the shipping status by e-mail. The processing is carried out on the basis of Art. 6 (1) (a) GDPR with your consent. You can withdraw your consent at any time by notifying us or the transport company, without affecting the lawfulness of the processing carried out on the basis of the consent before its withdrawal.

Use of an external merchandise management system
We use a merchandise management system for contract processing as part of order processing. For this purpose, your personal data collected in the context of the order will be sent to
Billbee GmbH, Arolser Str. 10, 34477 Twistetal.

Payment service providers

Using PayPal
On our website, we use the payment service PayPal of PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The purpose of the data processing is to be able to offer you payment via the payment service. With the selection and use of payment via PayPal, the data required for payment processing will be transmitted to PayPal in order to be able to fulfill the contract with you with the selected payment method. This processing is carried out on the basis of Art. 6 (1) (b) GDPR.

All PayPal transactions are subject to the PayPal Privacy Policy. You can find them at https://www.paypal.com/de/webapps/mpp/ua/privacy-full

Use of the payment service provider Stripe

On our website, we use the payment service Stripe of Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland). The purpose of the data processing is to be able to offer you payment via the payment service. By selecting and using Stripe, the data required for payment processing will be transmitted to Stripe in order to be able to fulfill the contract with you with the selected payment method. This processing is carried out on the basis of Art. 6 (1) (b) GDPR.

Stripe reserves the right to obtain a credit report on the basis of mathematical-statistical methods using credit agencies. For this purpose, Stripe transmits the personal data required for a credit check to a credit agency and uses the information received about the statistical probability of a payment default for a balanced decision on the establishment, implementation or termination of the contractual relationship. The credit report can contain probability values (score values) that are calculated on the basis of scientifically recognized mathematical-statistical methods and whose calculation includes address data, among other things. Your interests worthy of protection will be taken into account in accordance with the legal provisions. The data processing serves the purpose of the credit check for the initiation of a contract. The processing is carried out on the basis of Art. 6 (1) (f) GDPR for our overriding legitimate interest in protection against non-payment if Stripe makes advance payments.

For reasons arising from your particular situation, you have the right to object at any time to this processing of personal data concerning you based on Art. 6 (1) (f) GDPR by notifying Stripe. The provision of the data is necessary for the conclusion of the contract with the payment method of your choice. Failure to provide the contract will result in the contract not being concluded with the payment method you have chosen.

All Stripe transactions are subject to the Stripe Privacy Policy. You can find them at https://stripe.com/de/privacy

Cookies

Our website uses cookies. Cookies are small text files that are stored in the Internet browser or by the Internet browser on a user's computer system. When a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string of characters that allows the browser to be uniquely identified when you return to the website.

Cookies are stored on your computer. Therefore, you have full control over the use of cookies. By selecting the appropriate technical settings in your internet browser, you can be notified before cookies are set and decide on their acceptance individually, as well as prevent the storage of cookies and the transmission of the data they contain. Cookies that have already been stored can be deleted at any time. However, we would like to point out that you may not be able to use all the functions of this website to their full extent.

You can find out how to manage (including disabling) cookies in the main browsers under the links below:

Chrome: https://support.google.com/accounts/answer/61416?hl=de
Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09

Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Technically necessary cookies

Unless otherwise stated in the privacy policy below, we only use these technically necessary cookies for the purpose of making our offer more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognize your browser and offer you services even after you have changed pages. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized even after a page change.

The use of cookies or comparable technologies is based on § 25 para. 2 TTDSG. The processing of your personal data is carried out on the basis of Art. 6 para. 1 lit. f GDPR out of our overriding legitimate interest in ensuring the optimal functionality of the website as well as a user-friendly and effective design of our offer.

You have the right to object at any time to this processing of personal data concerning you on grounds relating to your particular situation.

Rights of data subjects and storage period

Duration of storage
After the contract has been fully executed, the data will initially be stored for the duration of the warranty period, then taking into account statutory retention periods, in particular under tax and commercial law, and then deleted after the expiry of the period, unless you have consented to further processing and use.

Rights of the data subject
If the legal requirements are met, you have the following rights in accordance with Art. 15 to 20 GDPR: Right to information, correction, deletion, restriction of processing, data portability.
In addition, according to Art. 21 (1) GDPR, you have a right to object to processing based on Art. 6 (1) f GDPR as well as to processing for the purpose of direct marketing.

Right to lodge a complaint with the supervisory authority
In accordance with Art. 77 GDPR, you have the right to complain to the supervisory authority if you believe that the processing of your personal data is not lawful.

Right to object
If the personal data processing listed here is based on our legitimate interest in accordance with Art. 6 (1) (f) GDPR, you have the right to object to this processing at any time with effect for the future for reasons arising from your particular situation.
After an objection has been made, the processing of the data concerned will be terminated, unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

If the personal data is processed for direct marketing purposes, you can object to this processing at any time by notifying us. After an objection has been made, we will stop processing the data concerned for the purpose of direct marketing.

last update: 2023-07-13