Right of withdrawal for the sale of goods
Right of withdrawal for consumers
(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity can be attributed.)
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving reasons.
The withdrawal period is 14 days from the day
- on which you or a third party named by you, who is not the carrier, have or has taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and they are delivered uniformly;
- on which you or a third party named by you, who is not the carrier, have or has taken possession of the last good, provided that you have ordered several goods as part of a uniform order and they are delivered separately;
To exercise your right of withdrawal, you must contact us (RobeCode GmbH, Hofäckerstraße 6, 72189 Vöhringen, Phone number: 074549804390, Email address: mail@robecode.com) inform us of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent by post or an email). You can use the enclosed sample revocation form for this purpose, but it is not mandatory.
You can also exercise your right of withdrawal online under a correspondingly labeled button ("Cancel contract" or similar designation) on our website (www.robecode.store) exercise. If you use this online function, we will immediately send you on a durable medium (e.g. by e-mail) an acknowledgment of receipt with information on the content of the declaration of revocation as well as the date and time of its receipt.
You can also electronically fill out and submit the sample withdrawal form or another unambiguous declaration on our website (www.robecode.store). If you make use of this option, we will immediately send you a confirmation of receipt of such a withdrawal (e.g. by email).
To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation
If you revoke this contract, we will refund you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which the notification of your revocation of this contract has reached us. For this refund, we will use the same means of payment that you used for the original transaction, unless something else has been expressly agreed with you; in no case will you be charged fees for this refund.
We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than 14 days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the 14-day period.
You will bear the direct costs of returning the goods.
You shall only be liable for any diminished value of the goods if this diminished value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
Reasons for exclusion or extinction
The right of revocation does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that may deteriorate quickly or whose expiration date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations on the market, over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Sample withdrawal form
(If you wish to withdraw from the contract, please fill out this form and return it.)
- To RobeCode GmbH, Hofäckerstraße 6, 72189 Vöhringen, e-mail address: mail@robecode.com :
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notified on paper)
- Date
(*) Delete what is inappropriate.